A Remarkable Year

This has been a truly extraordinary year in the history of our great city.

With Casey being one of the fastest growing regions in Australia with around 7,600 residents moving to Casey each year; our story is one of remarkable growth.

It is also a story about how Council has responded to the challenges of managing this growth through an ambitious program of transformation and innovation.


One chapter ends, another begins


During the year, we saw the close of one chapter and the beginning of a new one.

You elected a group of passionate representatives to serve you and the City of Casey for the next four years. The new Council was successfully inducted in November 2016 and went on to conduct the most ambitious and intensive community engagement process in the history of Casey.


Bunjil Place on track for completion


This year we saw a new cultural landmark for our city take shape.

Bunjil Place is set to become the single largest piece of infrastructure ever built by the City of Casey. After a decade of planning and construction, the $125 million precinct is on schedule and on budget.

We look forward to its official opening in late October 2017, as Bunjil Place becomes an enlivening arts and cultural destination for Casey.


A focus on service delivery


This included a range of community wellbeing, infrastructure and service improvement initiatives to strengthen our community.

Council worked hard to support economic development in the Casey Cardinia region and will assist in bringing about new investment and jobs for local people.

In addition, Council completed 406 projects as part of the $146.5 million Capital Works Program; and completed more than $9.5 million of road resealing, road rehabilitation and new road construction works.


Engaging with our community


Through this open dialogue with our community, Council listened… and we mean… really listened.

Even before the Local Government election, the priority of Council was to work as closely with our community as ever to develop the Council Plan 2017-21; along with the bold long-term Council Vision C21 – ‘Creating a Great City’.

Through undertaking initiatives - such as Casey Next, Casey People's Panel, Youth and Children's Panels - means that the new Council Plan is now driven by the expectations and the needs of our residents.

The refreshed Vision and new Council Plan is the most informed version that has been shaped by our community.


The year that was


If there are three words to describe the year, it would be…

Passionate

The year’s achievements and highlights were a culmination of many years of hard work and commitment from all.

Focused

On becoming as customer-focused and more innovative as ever, and on pushing the boundaries.

Ready

…for the road ahead.



Thank you

As you read through our year of achievements, it is evident there has never been such an exciting time to be live, work or raise a family in Casey.

Our Journey

2016-17 Outcomes of the Efficiency and Effectiveness Plan
Outcomes of Council’s Efficiency and Effectiveness Plan were reported under four pillars: community focused services, good governance, sustainable finances and services and new ways of working.

  • 01
    PILLAR 01:
    Community
    Focused Services
  • 02
    PILLAR 02:
    Good Governance
  • 03
    PILLAR 03:
    Sustainable
    Financial Services
  • 04
    PILLAR 04:
    New Ways of
    Working
PILLAR 01:
Community Focused Services

To better understand and manage the needs and aspirations of our rapidly growing population, the City of Casey undertook extensive community engagement to establish which services, programs and activities delivered by Council were most valued. This engagement was guided by a Customer Focus Strategy and a Community Engagement Strategy.

Outcomes:

Council ran its biggest community engagement program, Casey Next. Sixty pop-up and formal consultation sessions reached almost half a million people. Over 3,600 people shared their ideas and expectations to inform the way Council plans, budgets and prioritises projects, and help develop a clear vision for the Council Plan 2017-21.

Four sessions were conducted in March 2017 to understand the intricacies of local government and provide recommendations on behalf of their community. Twenty-four recommendations were made by the People’s Panel. All were adopted by Council and implementation is underway.

Council hosted Casey’s first People’s Panel, where a representative cross-section of the community came together. The Panel consisted of 54 people, representative of our 314,000 community members and who ranged in gender, cultural background, living arrangements and religious beliefs.

A Children’s and Youth Panel also developed four key statements that are now included in the Council Plan 2017-21.

PILLAR 02:
Good Governance

To increase the community’s confidence in Council, a focus on good governance was established and incorporated within a Governance Charter, Decision Making Framework, Legal Services Review, Property Strategy, Corporate Planning; and a Reporting Framework.

Outcomes:

Council listened and improved its transparency rate of closed Council reports from 23.41 per cent to 2.6 per cent.

This also resulted in live streaming of key decisions made by Council, including Council Planning Committee Meetings. More than 7,000 people were reached by live streaming a Council Meeting in 2016-17.

PILLAR 03:
Sustainable Financial Services

Council introduced best practice Contracts and Procurement, Prioritised Budgeting Framework, Financial Reporting Structure, Cost Analysis of Services, Project Management Framework, Debt Recovery Strategy and Rate Capping Strategy. Each is designed to ensure an effective foundation for service delivery.

Outcomes:

Insights from the residents, visitors and business owners from Casey Next and recommendations from the Children’s, Youth and People’s Panel helped Council budget and prioritise key services and infrastructure projects.

Council introduced an improved procurement and contracts process to ensure the community gets the best outcomes at a competitive rate.

A Project Management Office and 10-year Prioritised Capital Works Plan were developed to support more effective forwarding planning and works delivery, including a more proactive approach to State and Federal Government grant applications

Council can tell residents how much each service costs, and monitor savings and service levels. This process will prove essential for the organisation’s sustainable operation in a rate-capped environment.

PILLAR 04:
New Ways of Working

Council delivered more effective and flexible ways of working through a Continuous Improvement Program, Bunjil Place Operating Model, Digital Strategy, Workplace Strategy, Workforce Capability Strategy, Information Communication Technology Operating Model and better information management.

Outcomes:

Council’s 150 front-line staff received accredited ‘complaints handing’ training to better deliver customer services.

This efficiency will be further improved by the design of the new work environment at Bunjil Place, where staff will be more able to collaborate across departments, work smarter and build our capabilities to meet future challenges.

Council now has Engagement Experts across the organisation and new digital services help ensure seamless integration.

Our Performance

2016-17 Outcomes of the Council Plan 2013-17
The Annual Report 2016-17 reports Council’s performance in relation to the Council Plan 2013-17, which sets out the city’s vision ‘to be the city of choice to live, work and raise a family’ as well as key directions for Council.

  • Key Direction 1
    Services for Casey’s
    Community:
  • Key Direction 2
    Developing Casey’s
    Economy:
  • Key Direction 3
    Planning for Casey’s
    Community:
  • Key Direction 4
    Building and Managing
    Casey’s Assets:
  • Key Direction 5
    Achieving Best Practice
    in Governance at Casey:
Key Direction 1
Services for Casey’s Community:

A focus on enhancing the health, wellbeing and safety of our residents through the provision of high quality financially sustainable services and programs.

In 2016-17:
  • Council delivered a range of activities through the Municipal Public Health and Wellbeing Plan to improve the health and wellbeing of the community.
  • Council achieved high ratings under the National Quality Standards for Family Day Care and Kindergarten services, which demonstrated Council’s commitment to delivering quality services for Casey families and children in this important stage of their life.
  • Council revised the Arts Development Plan to incorporate the $125 million Bunjil Place precinct development.
  • Council also partnered with the National Motor Vehicle Theft Reduction Council and Victoria Police to run an education campaign to reduce motor vehicle theft in Casey.
  • Council implemented changes to Council’s litter management processes to increase enforcement and education capacity, allow better response to dumped rubbish reports and improve compliance with our hard waste collection service.
  • Council also adopted the 2016-22 Waste Management Strategy ‘Rethink Your Waste’ to make the most of opportunities like grants and benefit more from technological improvements.
2016-17 Fast Facts
Over
0
,
100
people participated at major events in 2016-17
Processed
0
,
100
new dog and cat registrations
Distributed over
0
community grants, contributions and sponsorships to not-for-profit community groups and organisations
Collected
100
stray dogs
100
cats
Delivered
0
,
100
meals through the Meals on Wheels program
Recorded
0
,
100
contacts of young people with Youth Information centres
Recorded
0
.
100
million attendances across eight key sport and leisure facilities
Delivered
0
,
100
hours of Domestic Assistance, Flexible Respite Care and Personal Care
Hosted
0
.
100
mil
visitors to our major aquatic centres Casey RACE and Casey ARC
Welcomed
0
,
100
visitors to Wilson Botanic Park Berwick
Provided approximately
100
.
100
mil
garbage services
Provided approximately
100
.
100
mil
recycling services
Provided approximately
100
.
100
mil
garden waste services
Serviced
100
,
100
hard waste collections
Received
100
,
100
graffiti removal requests
Administered
100
,
100
vaccines
Loaned
100
.
100
mil
library items
Conducted
00
infant immunisation sessions
Registered
100
new food premises
Visited
100
,
100
00
food premises
Supplied
100
,
100
sharps containers to residents
KEY DIRECTION 2
Developing Casey’s Economy:

A focus on enhancing the health, wellbeing and safety of our residents through the provision of high quality financially sustainable services and programs.

In 2016-17:
  • Council adopted the joint Regional Economic Development Strategy between Casey Council and Cardinia Shire Council in December 2016.
  • Council created 81 new jobs through the Casey Cardinia Business Hub and expanded the Casey Cardinia Business Hub with the opening of a purpose-built new facility.
  • Council held a Casey Cardinia Region Health and Community Services Industry Forum.
  • Council sent a small Economic Partnership Delegation to China to build relationships and economic partnerships with Chinese local authorities, and adopted the Casey – China Engagement Strategy which involved establishing a ‘China Desk’ to support local businesses seeking advice on doing business with China.
  • Council launched the Innovation Fund, offering free loans to encourage innovation, creativity business variety for those looking to invest in Casey, and conducted 31 workshops and training sessions for local businesses.
  • Council also ran two seasonal-based tourism marketing campaigns to attract residents and visitors to promote local sites, attractions and events.
2016-17 Fast Facts
100
people attended Casey Cardinia Business Breakfast events
Processed
10
members
 
0
,
100
jobs were created in the Casey Cardinia region
Key Direction 3
Planning for Casey’s Community:

A focus on environmentally responsible planning for the current and future growth of our diverse community, while preserving local heritage.

In 2016-17:
  • Council adopted the Fountain Gate – Narre Warren CBD Structure Plan which will transform the area into a retail, housing and civic hub over the next 20 years.
  • Council awarded 10 Sustainability Grants and five Environmental Support Grants to support local community groups, schools and friends’ groups.
  • Council reduced energy consumption as part of our commitment to being more efficient, and reduced greenhouse gas emissions produced through Council operations by 4,785 tonnes of CO2eq per annum.
  • The total number of dwellings built was 4,807. This included 498 multi units, 4,250 dwellings with garages and 59 dwellings (without garages).
2016-17 Fast Facts
Determined
0
,
9
100
planning applications at a median time of 122.25 days
Certified
0
plans of subdivision resulting in the creation of 6,663 lots
Planted nearly
0
,
100
semi-mature trees in streets and open space areas
Granted
100
Biodiversity Incentive Scheme Grants to local landowners to improve the quality of native vegetation in Casey
Installed
0
Bushland Reserve community information signs across the city
Hosted
0
major environmental events across Casey
Gave away
0
,
9
5
3
indigenous plants at the Annual Casey Plant Giveaway
Key Direction 4
Building and Managing Casey’s Assets:

A focus on building and managing assets such as roads, drains, community facilities, parks, sports grounds and nature reserves.

In 2016-17:
  • Council worked on the construction of the $125 million Bunjil Place, Narre Warren.
  • Council completed an $18.2 million expansion of basketball and netball facilities at Casey Indoor Leisure Centre, now known as Casey Stadium in Cranbourne East
  • Council commenced work on the new Integrated Community Centre and Town Square in Selandra Rise, Clyde North.
  • Council completed 406 projects as part of the $146.5 million Capital Works Program.
  • Council celebrated the opening of the first stage of the revitalised Endeavour Hills Community Precinct.
  • Council completed more than $9.5 million of road resealing, road rehabilitation and new road construction works.
  • Council finalised Stage 3 of the upgrading street lights project throughout the municipality in a move that reduced energy use, greenhouse gases and associated costs. The cost savings are in excess of $183,000 per annum, and the cost will be paid back within eight years.
  • Council received $12 million in grants with $7 million from the Growing Suburbs Fund, $4.1 million from the Children’s Facilities Capital Program, and $1 million from the Community Sports Infrastructure Fund.
2016-17 Fast Facts
Maintained
0
,
100
km of sealed road
0
km of unsealed road
0
,
100
km of paths
Maintained
10
,
9
00
stormwater pits
0
,
0
100
underground stormwater drainage
Maintained over
0
,
000
hectares of public open space including parks and reserves
Key Direction 5
Achieving Best Practice in Governance at Casey:

A focus on efficiency, fairness and accountability in decision making, and ensuring our engagement with the community on key issues is timely and transparent.

In 2016-17:
  • Council undertook our largest and most robust community engagement initiatives – Casey Next and the Casey People’s Panel.
  • Council adopted its new long-term Vision for Casey's future and Council Plan 2017-2021.
  • Council completed the third and final year of the organisation’s Efficiency and Effective Program, and began a program of digital service transformation, starting with 16 key services.
  • Council adopted a revised Councillor Code of Conduct and amended meeting practices to ensure decisions are made publicly, where possible. This included changes to the process for contractual reporting. The number of decisions made at meetings closed to the public reduced from 23.41 per cent in 2015-16 to 2.6 per cent in 2016-17.
2016-17 Fast Facts
Completed
0
formal community consultations
Recorded
0
,
100
Facebook likes
Recorded
0
,
100
Instagram followers
Recorded
0
,
100
Twitter followers at the end of 2016-17
Handled
0
,
100
calls of which 80 per cent were managed at the first point of contact by Customer Service
Delivered
0
citizenship ceremonies to enable
0
,
100
adults and
0
children to become Australian citizens from
0
countries

2016-17 Financial Overview

Growth continued at a faster pace, which resulted in a variation from Council’s budget forecasts of about 1.2 per cent – much higher than the usual 0.1-0.5 per cent. This generated a surplus of more than $5.5 million which was reinvested into priority projects to assist in responding to growth. Relatively affordable housing in a low interest rate environment induced greater development activity and higher than anticipated receipts from rates and developer fees. Nonetheless, we are mindful that more development will also increase pressure on services and infrastructure now and in coming years.

With growth forecast to push our population towards half a million by 2041, Council continued to plan for the future using long-term service modelling and a 10-year financial plan that incorporates a comprehensive program of capital works.

For further details, please refer to our:

Financial Statements

Our Horizon

The City of Casey has an exciting future.

As one of the fastest growing regions in Australia with around 7,600 residents moving here each year, our story is one of growth, transformation and innovation.

With approximately 314,000 residents, and an expected population of 514,000 by 2041; the Council Plan 2017-21 outlines how we will work over the next four years.

We look forward to delivering on the priorities and vision of ‘Creating Australia’s most liveable city’.

For more details, please visit our digital Council Plan and Vision:

ourfuture.casey.vic.gov.au

Downloads

For more information download:

City of Casey Annual Report 2016-17 (full version)
PDF 15.3 Mb
DOC 5.2 Mb






Annual Report section downloads:

Report of Operations
PDF 6.1 Mb
DOC 1.8 Mb
Performance Statement
PDF 482 Kb
DOC 939 Kb
Financial Statements
PDF 817 Kb
DOC 2.7 Mb